Frequently Asked Questions
Common purchase queries answered
Orders and Delivery
Your e-book will be available to download immediately after placing your order !
Our company is based in London, United Kingdom.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at support@senstantly.com
If you need to swap an item
Returns and Exchanges
Senstantly comes with a 30-day refund policy on all books. If the ebook does not perform as described or has an error or defect, we will give you a full or partial refund within 30 days of your original purchase. If you do not have a positive experience for any reason, we will do everything we can to ensure that you are 100% satisfied with your purchase. Read more on our refund policy.
If you are unsatisfied with your e-book you can return it up to 30 days or exchange it for an alternative e-book within 30 days. If you would like to return all or some of your e-books, please send us an email at support@senstantly.com. If you receive a refund on your e-book, we will delete the access key for your order and you will no longer be able to access your e-book(s).
Please note, since we are selling only electronic books (eBooks), refunds will not be granted in situations of expecting to receive a physical book
Please email us at support@senstantly.com and we’ll respond as soon as we can.
Common checkout queries answered
Payment
This site is 100% secure, and here’s why: First of all, the site you are visiting is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you). Moreover, many sites only secure their shopping carts and everything related to the payment of orders. On this site, all pages are secure and therefore cannot be targeted by malware or hackers. Finally, we use Stripe, which is a reference in terms of security for Internet transactions.
You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or payments on receipt.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Common account queries answered
Account
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
Senstantly will NEVER share your information with any third party. Who is a third party? Well, the first party is you, and the second party is us. A third party is anyone other than us and you.